Terms of service
Last updated 12 November 2025 · Plain-language summary; signed MSA governs enterprise accounts.
1. Service
KeyBS provides supplier verification reports across 195 countries at the depth published on each country's coverage page. The methodology version applicable to your report is the version live on the day the order was placed.
2. Acceptable use
- You may order verifications on entities you have a legitimate business reason to verify.
- You may not use KeyBS to harass individuals or to assemble dossiers unrelated to a commercial counterparty.
- You may not resell raw KeyBS reports as your own product; sharing a signed report with a counterparty or auditor is permitted.
- You may not attempt to circumvent rate limits or scrape coverage data programmatically outside the documented API.
3. Report reliance
KeyBS reports are evidentiary records, not legal advice or guarantees of future performance. We disclose what was checked, what was not checked, and the confidence assigned. Customers remain responsible for the decision to transact with any counterparty.
4. Fees & refunds
Per-verification pricing is shown on each country page. Tier 5 orders are non-refundable once an agent has been dispatched. Other tiers are refundable if cancelled before analyst review begins.
5. Liability
To the maximum extent permitted by law, KeyBS's aggregate liability for any claim arising from a single verification is capped at twelve times the fee paid for that verification. Enterprise MSAs may provide for higher caps. KeyBS is not liable for indirect or consequential loss, including lost profits or business-interruption damages.
6. Confidentiality
We treat customer order data and uploaded supporting documents as confidential. Aggregate, non-identifying coverage statistics may be published.
7. Term & termination
Self-serve accounts may be terminated at any time from account settings. Enterprise terms run for the contracted period. We may suspend accounts that breach acceptable use after written notice.
8. Governing law
These terms are governed by the laws of Germany. Disputes are resolved by the courts of Frankfurt am Main, except where mandatory consumer-protection law of your residence applies.